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Coaching

DIRECT Model Training

Give restaurant leaders a practical, repeatable foundation for employee performance coaching. Available across Hancock County, Harrison County, and Jackson County along the Mississippi Gulf Coast.

Discuss Coaching Support Coaching

Quick Answer

DIRECT Model Training is a Quinnvestments service for managers, supervisors, shift leaders, trainers, and restaurant leadership teams.. It is available across Hancock County, Harrison County, and Jackson County along the Mississippi Gulf Coast and delivered through one-on-one training, workshop, small group, virtual training, online course content, or blended delivery.. The next step is to use the universal inquiry form and request the right scope.

Who It Helps

  • Current managers
  • Supervisors
  • Shift leaders
  • On-site trainers
  • Leadership teams seeking a common language

Problems Addressed

  • Subjective coaching conversations
  • Weak follow-up
  • Overfocus on attitude instead of behavior
  • Positive behaviors going unrecognized
  • Inconsistent manager execution

What Is Included

  • DIRECT framework instruction
  • Scenario analysis
  • Limited rehearsal or role-play
  • Application and feedback
  • Internal teaching guidelines when scoped

How the Engagement Works

  1. Teach the six DIRECT stages.
  2. Apply the model to restaurant-specific examples.
  3. Practice objective language and follow-up timelines.
  4. Clarify internal use, branding, and intellectual property boundaries.

Delivery Format

One-on-one training, workshop, small group, virtual training, online course content, or blended delivery.

Client Responsibilities

  • Bring real coaching scenarios.
  • Practice the model objectively.
  • Maintain Quinnvestments branding on DIRECT materials.
  • Use the framework only within the authorized scope.

Expected Outcomes

  • Greater confidence in coaching conversations
  • More objective performance language
  • Better follow-up
  • Stronger recognition of positive behavior
  • A common coaching foundation

Scope Boundaries

  • DIRECT is a flexible framework, not a mandatory script.
  • Internal teaching does not create Quinnvestments certification.
  • Materials remain Quinnvestments intellectual property.

FAQs

What does DIRECT stand for?

Develop Rapport, Indicate Focus, Recognize Key Positive Behavior, Engage in Self-Discovery of the Lagging Behavior, Coach to the Specific Behavior, and Test the Method on a Timeline.

Can our managers teach DIRECT internally?

Authorized internal use can be included in the written scope for the contracting legal entity and named locations.

Is this a certification?

No. DIRECT training does not create a Quinnvestments certification unless a later written program specifically authorizes one.

Related Support

Individual Leadership Coaching

Help leaders improve clarity, consistency, communication, and self-awareness in the way they lead people.

Best for: Emerging leaders, newly promoted managers, inconsistent managers, high-potential employees, experienced leaders, and general managers. Google Meet by default; employer-sponsored or group coaching may be scoped when appropriate.
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Targeted Training-System Repair

Identify and repair a defined weakness inside an existing restaurant training system.

Best for: Operators with outdated materials, inconsistent trainers, missing sign-offs, weak tests, or unclear competency checks. Evidence review, observation, interviews, recommendations, and optionally scoped tool development.
Related Service

Operational Excellence Assessment

Give leadership an objective, documented view of how standards are understood, supported, and executed.

Best for: Restaurant leaders who need a clear operating snapshot, prioritized findings, and coaching questions tied to standards. On-site observation is advised; limited remote or document-based assessments may be scoped with evidence limits.
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Pricing and Bundling

Services are quoted according to scope, location, timing, deliverables, and level of support. A la carte services, customized bundles, recurring engagements, day-rate engagements, project-based support, and preferred client pricing may be available when appropriate.